I recently ordered a "free" eBay business package to help start a business with eBay. I had to pay for shipping, like $3 or $4, which was ok with me. Next thing I know, I've got some free trial with "The Sellers Lounge" and some "Magellan E-Commerce" website from Submit Solution (which, of course, I never used). I had received a confirmation email for both of these services stating that I had a 10 day trial. What both of these emails failed to point out was that after the 10 day trial, you would be charged a ton of money to use the service. Well, all I wanted was this eBay package, so I forgot about the 2 trial services. Next thing I know, I have two transactions pending in my paypal account... One for "The Sellers Lounge" of $49.95 and one for "Magellan E-Commerce" for $39.95
I immediately googled each of these services because of course they do not make it easy by just giving the customer support phone number in the emails they had previously sent me. First I called Submit Solution. I talked to some cocky punk who I wish would have been standing face to face with me. I requested a refund. He refused and told me that since it was a "free trial", they do not refund money if I do not cancel before the trial period is over. After about 10 minutes of arguing, he would still not refund my money.
Next, I called "The Sellers Lounge" (not affiliated w / Submit Solution apparently) and they were very polite and had no problem with refunding my money ($49.95).
So I guess the bottom line is: Watch out when you order your "free" eBay starter pack (whatever the hell the name is), they are only out to scam you for your money (like 99% of people in this world). Make sure you cancel your "free" trial before ten days if you do not want it, otherwise this poor excuse of a company (Submit Solution) will rob you of your money.
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