This is a copy of an email I just sent to LikomUSA, since they won't answer the phone in the RMA department, and when they do, they just lie to you. Anyone need a 19" paperweight?
To the Futura/LikomUSA RMA Department:
I bought two Futura 19" monitors a year and some ago, about a week apart. I bought the second one because I was very impressed with the first.
The first has been great, and continues to work beautifully.
The 2nd has not been quite so good.
On 5/3/02 I obtained an RMA for a return of the monitor, and shipped it at my own expense back to you. I was given an RMA # of PLU02050050. Around 6/4/02 the "repaired" monitor was returned to me.
Approximately 8 minutes after plugging in the new monitor, it too fried. (I'm a computer/network engineer by trade, and we all know what "fried" means). I again contacted your company on 6/10/02, and under RMA# ALU02060140 on 6/11/02, a replacement monitor was shipped to me to exchange with the dead one. (At your expense, thank you)
I installed the replacement monitor (not new, most likely another "repaired" monitor) and it worked great... For about 10 days. On or about 6/24/02, this monitor also fried. On 6/25/02 I contacted your company, and under RMA ALU02060381 a replacement monitor was shipped to me (again at your expense, thank you).
This replacement monitor worked great for about 4 months, and then one day, it would no longer turn on.
On 10/30/02 I contacted the RMA department of your company via phone, spoke to a pleasant gentleman who informed me that he could not cross-ship me a 3rd monitor as they had none available, but he would ship a prep-paid shipping label to return the monitor for repair.
Sometime the first week of December, I called and was directed to, I believe, a Lydia Mendoza. I explained the situation to her, provided my contact phone and email address, and was assured by her that she would look into the situation and get back to me very quickly.
I finally went out to Fry's Electronics and bought another 19" monitor, as it was very difficult to use my computer with no monitor at all. No, I didn't buy another Futura monitor.
It is now 1/3/03, over two months since I started this fiasco, and the monitor remains on my living room floor, nicely boxed up, waiting for the arrival of the UPS guy. Somehow I don't think he's coming.
Today, I contacted the RMA phone number posted on the LikomUSA web site. After some 30-40 rings, a recording came on and said, and I paraphrase "we're not answering the phone, please go away".
I would like to get this monitor repaired/replaced. Common sense says just throw it away, chalk it up to experience, and move on. But that's not quite how I like to do things.
I paid good money for this. It has a warranty. It should be fixed.
Please tell me what I have to do with your company to get this monitor taken care of?
Roger
Phoenix, Arizona
U.S.A.
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