Last July my wife purchased from the website of Bedwetting Store, www.bedwettingstore.com, a product they call the "Rodger Wireless Alarm System". We bought it for our kid's bedwetting problem.
Below is the claim of the Bedwetting Store for the product.
"Introducing the Rodger Wireless Alarm System a complete dry-solution to your child's bedwetting problem that's easy to use. Your child will find it easy to wear because the underwear fits just like normal underwear. But with a very special difference the invisible Rodger Bedwetting Alarm on Boythreads sewn into the underpants that connect to two press-studs near the waistband. At bedtime, your child attaches a small transmitter to the press-studs on the underpants. The alarm receiver plugs into a convenient outlet in your child's bedroom, or can be operated with batteries. When your child wets a few drops, the Rodger alarm receiver sounds - alerting you and your child that they are wetting."
The product, which comprise of an alarm apparatus and 2 underpants, cost $120.00 and has a six months warranty.
Also take note than in the catalog of Bedwetting Store they proudly asssert "Your satisfaction is always guaranteed at the Bedwetting Store" and they even have a graphics of a stamp mark with the words "GUARANTEED!"
With those claims and the company's guarantee, we went to their website and purchase the product online.
The problem is — when the product arrived and our kid used the product it does not work!
My wife called their customer support and they instructed us to wash the underpants because "maybe it is still starchy". So we followed their instructions. We also followed their instruction to test the product when the underpants dry up. Using a salt and water solution we wet the underpants and indeed the alarm sounded.
So we let our kid used it again but then it still would not work as my kid woke up soaked wet and the alarm did not sound. My kid used the other underpants and still the product is useless. Take note that during these times my wife sleeps with our kid and the alarm system is just 2 to 4 feet away.
My wife called customer service again to report the problem. They said maybe the size of the underpants are wrong but the size that we bought is the correct size and fit nicely to our kid.
The Bedwettingstore.com customer service then asked my wife to ship back the product so they could test it and we have to wait for about 40 days to know about the result of the test. So my wife told them that we would rather have our money refunded.
But the customer service rep said that they have to test it first and if it works then we can not refund. My wife argued that of course it will work in the test just as it worked when we tested it with the salt and water solution. But the point is it does not work when it is used by our kid contrary to their "GUARANTEED!" declaration. But the rep just continued to argue that that is their protocol.
So with no other option left we shipped back the product. After several weeks my wife received a call from them saying "there is nothing wrong with the product", as we expected it! They gave my wife only two options: (1) they will ship the same useless product back to us or (2) they will send us a new product called "Wet-Stop" that costs only $69.95. Naturally my wife chose option 2, for what will we do with a defective product?!
So our $120 was ripped off by Bedwetting Store and my wife was forced to accept another product that is valued at only $69.95 and we don't even know if this one is another defective product.
They said they cannot refund us because the product was already used. How would we know if the product works or not if we will not let our kid used it?! And they said that since it works in their lab then the product is ok. Again the fact is, it works when we did the test solution too. But obviously the test solution is different from a kid's urine.
My wife, who by the way is a family physician, and I now would start an information campaign to expose these fake claims of Bedwettingstore.com and against their apparent malpractices.
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