On December 27th I ordered an AMD Motherboard bundle that included a processor and 256 mb of Memory. Not long after building the computer, I started having problems with the computer locking up.
So I formatted and put on new operating system. Still the problem presisted in locking up. Because of so many reboots, I damaged my hard drive and had to have it replaced.
Because I have two other computers, I did not rush into returning and contacting AccessMicro because I dreaded the headache of trying to return the product but could never imagine it could ever turn out like this.
In July, I decided I had all I could take of the lock-ups and decided to seek help. I contracted the manufacturer of the motherboard "SOYO" and explained the problem by e-mail and have never heard from them 6 months later.
I contacted AccessMicro by e-mail and was told to contract technical support. I called after many tries, finally reached somone from technical support and was asked if this was, "a Fingerhut purchase", I explained that it was not, so he took my name and number and promised that someone would return my call immediately. I waited several hours and there was no call.
A week or so later, I called again... And again... And again... And finally, I explained my problem to a Richard Bash... He had me to take my computer apart and set different jumpers and go into Bios and change settings... All of this while I told him that the processor was not properly seated to the board. I finally convinced him there was a problem and over the course of communication back and forth, was able to obtain an RMA number and mailed the board back October 4th.
As anyone knows... When one who has fills out an RMA number, you provide your name, address, telephone number, e-mail, etc...
My first purchase from AccessMicro was December 4th, 1998, and had another purchase in May of '99 and July' 2000.
But I had purchased a scanner from McGlen, which is part of AccessMicro in December of '97. Having lived at my present address for three years and purchasing a total of 4 purchases at my address, where do you think they called? Correct... The one from McGlen in 1997, what dumbass people.
I finally called after several weeks from not hearing anything to check on my RMA and was told the problem etc... Etc... Etc...
The board was bad, they no longer sold the brand, just pick out something that I liked and pay the difference, which I did. So they removed from my checking account 152.00 on November 11 and what do you know... Still no motherboard... I contacted a week or so later and was told that I had sent the wrong memory... I explained that the memory that I had was no good and to just charge me for another memory and I would gladly pay for it... They said NO, I had to send back the memory.
So I sent back the memory. They received it December 11 and what do you still know... No board, and now no memory.
So now they have, my memory 256 mb, that I had purchased from another company, the motherboard bundle that was 253.75 and an additional 152.00 that I had been charged and ten days later... Still no motherboard!!!
I keep getting different versions of the reason, WHY? It would be we were out of different parts, so I told them to send me anything... Surprise me... They have to have something to send... Just mail me any damn board and I'll take it... Still no motherboard... No memory... Still I called a few days later and was told they had nobody to fix it.
On December the 20th, I decided to cut my loses and just try to get my memory and my 152.00 credited back to my checking account and let them keep the 253.75 that I had paid for the bundle of shit. They told me that I could not do that... That maybe someone would be in next week and someone would fix me a board and mail it out...
What do you think by now??? Will they or Won't they???
I tried to talk to the supervisor on duty in customer service and she would not speak with me. I apologized to the lady I was speaking with and told her to tell the supervisor #@#$@#$@#$... And then some.
It is now December 24th and I have heard nothing...
I have every intention to encourage anyone to steer clear of AccessMicro and their corporate companies that are affiliated with them, McGlen Internet Group, MMI, Northgate, Netway, Protech, and they sale their junk through Tiger Direct and Home Shopping Network.
Larry
Wayne, West Virginia
U.S.A.
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