I placed an order for a ECM which is a computer module for my 2004 PT Cruiser. I also processed the order next day air for an additional $40. I was told that it would take 2 days to process the order. I placed the order on 7/23/08 and on 7/25/08 I tried the merchant's website and also Paypal website and could not locate any info. I called the merchant and spoke to a rep there who said that my order should be received by 7/28/08. I asked for a tracking number. I went to the UPS website to track the order only get an error saying it was invalid.
I called back and left a msg that I need a valid tracking number. I waited and then made a 2nd call and got another person who said he would call the 1st rep to find out and call me back. When he called me back he said that the 1st rep was not available because he had left for the evening. Which was weird b/c the website says 24/7 sales and tech support.
The 2nd rep advised that it takes time for UPS website to update and said that I should wait but the order should be received on 7/28/08.
Well, I checked the UPS website again and got the same invalid error message. So I called a left another message, then another email, w / no response. So disputed the transaction w / Paypal. A few hours later, the merchant called me and I advised that I needed a valid tracking number. He immediately escalated and started talking down to me and saying that he did not have any of his Paypal money b/ecause of my dispute. I asked him to calm down and that I am trying to work with him. He escalated his voice again. I told him that I just want to track my package.
The merchant then said that if I had a problem then I should have called him first. I exclaimed that I have made numerous attempts by voicemail and by email and no one called until I filed the dispute. Then he says that he can't track ONLY my order. Also Customer service is only Monday-Friday 9am-5pm not 24/7. I stated that it does not say this anywhere on his website at all. Then he says because he does not have his money that now my order won't go out til 7/28? So what happened the 1st 2 days when the money was available? All of this was done with him yelling at me and me yelling back.
Finally he says he will refund the money back to me.
If you deal all computer resources inc be prepared to be lied too and yelled at. What a terrible company.
0 comments