Alienware sent a "top-of -the -line" computer to me defective, with errors and crashes right out of the box. The system has been returned twice to ALienware for their "repair" service and now is going back for a third time.
The person in charge of repair, Mr. Ariel Vecino, claims to have personally seen to the last repair which was inadequate. He also claims to be the final decision maker as to whether the system is replaced or merely repaired. He is unwilling to consider replacing the system and will not give access to anyone else in authority at the company.
DO NOT buy from ALienware! There is no recourse when they sell you junk. They are totally not interested in customer satisfacton.
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