I sell items on eBay and have an agreement that eBay can charge my sellers fees to my PayPal account, which then gets automatically deducted from my checking account. The amount that was supposed to be deducted is $29.18. The amount that was actually deducted was $228.90. That amount has caused 6 overdraft fees in the amount of $28 each.
PayPal has credited $199.72 and an additional $28 for one overdraft fee. They have written me a letter of apology acknowledging the error, as well as a letter to my bank asking for the fees to be waived. I explained to them that it is in no way a bank error and my bank will not reverse the fees. PayPal has admitted to the error but will not take responsibility for fixing what they broke.
To pay a $29.18 bill, I am now out $140, and I know there are at least 5 more charges pending that I will also be charged for.
In addition, as this was completely unexpected, I have been left with $4 cash in my pocket. I was just hired to be a freelance stylist for a local photographer, and I could not afford gas to get to my first two days and have therefore been terminated. That cost me $500 in income for those two days.
When I spoke to various managers with PayPal, they all told me that they have gone above and beyond in crediting me back for one overdraft fee. They said they never should have done that, as it breaks company policy. They cannot be held responsible for any fees charged by a third party. In fact, they absolutely should be responsible for fees I was charged if it is their mistake, right?
I have bank statements, letters and emails from PayPal and my bank, as well as a letter of termination from the photographer I was to work for. I hope you can help me out. I would be forever grateful.
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