We recently moved and had to go with Charter for our Cable, Internet and Phone service. It took seven different technicians to come out and finally get everything working. Apparently they sub-contract alot of their work to workers who really don't know what theyr'e doing and also don't care.
Our cable has never been right. We have workers come out all the time and every now and then they fix the problem so that it stays fixed for a few weeks. But more often than not, they just do what they can to make it seem okay... Then we either lose a signal on one of boxes, lose certain channels, or even lose sound!
We were told that we would only have to pay $111.00 per month for the first year and yet, somehow our bills average $185.00. We can't even understand our bill so that when I call in to inquire why it's so high, I just get more and more confused. We accidentally ordered an on demand movie and called to have it removed and were told that the only reason they would give credit for a movie is if it didn't go through and even then you'd have to call within one-half hour of ordering it.
We called information to get their local number because whenever we call, we end up talking to someone in the northeast who always asks what state we're calling from. The Charter operator actually gave us a number for Charter that was disconnected. We called back and were given the same number. We asked a tech how to contact the local office and he told us that Charter removed all the local phones and everything would be handled from one central location in another state.
This is an example of a company that has gotten too big and has had to sacrifice good service for going big. Well, we are switching to Dish Network.
0 comments