Complaint / Review
Giftcards.com
Card charged but no gift cards, no way to contact

I saw a complaint over 4 years ago saying that Giftcards had no way of being contacted. Well, it has not gotten better.

I bought 2 Visa gift cards last night. I am currently out of the country on a long-term assignment. This morning I got an email (from an automated server, with no contact info, and I cannot reply) saying that Giftcards suspected fraudulent activity on my credit card and would cancel the charge (2 $500 charges, plus processing fees, totaling over $1K).

I contacted American Express, and they said there was no problem and that the charge had gone through. So I said OK, let me contact Giftcards to let them know that Amex said the charge went through and there is no problem.

I went to the website. There is no email for customer service, and all they have is a toll-free customer service number. That does no good when you are calling from out of the country. Not to mention, a friend of mine tried to call, and it just rings busy.

So, in addition to POOR service, I have a charge on my Amex and no cards. I really wanted my cards for lengthy reasons. I learned my lesson. Look at the customer service ways of contact first.