Complaint / Review
Giftcards.com
Paid $16 priority shipping but gift card never arrived

As Christmas approached, I decided to order a gift card for one of my employees. I went to giftcards.com so I would not have to fight the mall traffic. I ordered the $100 gift card and paid $16 for priority shipping so they would receive it by Christmas.

As Christmas drew near, the card had not been received, so I began calling their customer service department. Strangely, each and every time I called, after sitting on hold for 20 minutes, I talked to one of the same two customer service reps. Each time I got a different excuse, from being overloaded for the holidays to not being able to find the tracking number. The list is endless. Finally, on Jan 3rd, I got them to admit that they had sent it incorrectly through regular mail, NOT priority mail, which is why they could not track it. Not only did they not offer to do anything to fix it, they asked me to give it a few more days to arrive.

On Jan 9th I had had enough because the card had still not been received, and the two customer service reps at giftcards.com did not seem to care about my problem or want to be bothered with my phone calls any more. I finally got them to request a re-issue of the card, and after three more phone calls I got the form I have to fill out to get a new card. Customer service cannot handle that, so the customer has to fill out a request to get a card re-issued.

I filled out the form and faxed it in twice. No one can tell me whether the form has been received, only to check back with them if the replacement card is not received in 4 weeks. That is right, 4 weeks! The real kicker is that not only are they not refunding me for the priority mail I never received, I also have to pay them to re-issue the card.

This company is a scam, and their customer service department is a joke. I will probably never see this money back, and I am sure my employee will never get the gift card.

Please think twice about getting anything from this website. After I went through all of this, I found other complaints about this company that, had I read them, would have kept me from doing business with them. I hope this saves someone else the headache.