I purchased Email-Backup from the WCCL Network 3 weeks ago. I tried in vain and, after many uninstalls/reinstalls, could not get it to work. I immediately contacted the company through their help department (www.myhelphub.com) with less than stellar results. I asked for a refund after my second round of correspondence if they could not identify and fix the problem. They completely ignored my requests and came up with the brilliant idea to uninstall/reinstall the software... I reiterated that I did that and it still did not work. I also contacted the company responsible for processing the orders, SWREG.org, and asked for a refund. They are not very helpful either. I have spent a frustrating 3 weeks and untold emails trying to fix this problem. I doubt they will ever rectify it my my satisfaction.
I suggest consumers avoid this group at all costs. I was lucky enough to charge payment through my Amex card. Amex graciously refunded my money and said that if they get enough complaints from cardholders about them they would ban them from accepting their card.
Also, the so-called tech support personnel use flowery and faux-friendly salutations and closings in their email. Don't fall for that. They still won't refund your money and they won't be able to fix any technical problems!
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