I downloaded their active speed software. What a bunch of garbage. It didn't work, after two days I uninstalled it and forgot about it.
Exactly one month later I got an e-mail saying they had a bad credit card number. Of course by this time I didn't even know who ascentive.com was.
I e-mailed back asking what they were billing me for. It took until October 25th from the e-mail on October 13 to tell me what they were billing for.
I sent back another e-mail telling them to cancel the bill that their product didn't work and if they checked their records they would see that I had not logged onto their site since two days after I had originally downloaded active speed. You have to log on to use active speed. That way they can track your internet use.
Once again it took from 10-25-02 to 11-05-02 to get a response this one telling that I had not contacted them in time. And that they would not refund or cancel. Immediately afterwards my credit card was billed.
I'd like to know what refund period they are talking about because obviously they refused me one. I did keep both e-mails from them telling me what it was and that they would not refund my money.
L
Portland, Oregon
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