I wish to report Dell Inc. I brought a new Inspiron 530-Desktop from them recently in fact just three months ago 12/28. When i first ordered the computer they sent me a completely wrong order! It was the wrong tower. I called dell and told them they sent me the wrong order and needed to have it changed. They told me to sent it back and reorder a new one and they gave me their number to call. Which i did.
I contacted Dell and spoke with a Dell rep over the phone I gave them the specific details of what I want to use the computer for (I am a singer I use my computer for singing karaoke) I specifically told them that I am not a Gamer and instead of a good graphics card I need a very good Sound card that is compatible not only with windows Vista but with the sites that I sing on.
They assured me that I would get a very good computer with a very good sound card and that it would definitely be compatible with window vista and the sites I sing on. When I finally got the new computer I set it up and started installing all my files and programs that i need, picture's, Internet, on line banking, etc. So it was a few days before I was able to log on to the sites where I sing to test my new sound card. I was so excited to sing on my new computer. Wow that short lived
My sound card was not working with the sites. When I sang all I got was my recording of my voice but no music. Even on of the web site I sang tried to help me configure the sound card and the tech couldn't do it and told me I that sold me the wrong sound card and for me to get in contact with dell and see if they can solve this problem.
During this time I ended up in the hospital to under go surgery. When It came out the hospital I contacted Dell with my problem and asked if they could replace my sound card since they where the ones who sold me the wrong one and credit me the difference only for them to run me some excuses that they couldn't help me with my problem, because my 21 day warranty was up, and there was nothing they could do. Now i was surprise because I purchase every warranty they told I should have to cover this computer.
I had there tech (2 different people) support even take over my computer and log on the site and they also confirmed it was the wrong card, But informed me there was nothing they could do, it was out of there hand and
only customer care could help me. I was on line with them since 10;45am to 4:45 pm bouncing from one department to another, even the sales department. I was on so long my phones batteries (and i have two) both ran out. Even my daughter tried and no one knew or could help me all they kept saying was your 21 day warranty was up. They just didn't want to listen at all.
Dell just told me the only thing they could do was sell me a new sound card cause that was their policy I was on line 7 hours, to endure stress, frustrations and anger with their customer care for something that wasn't my fault. And what makes it worst is that I've been a loyal customer of dell for years. How sad cause they lost me as their customer and I want to make sure that people be aware of this 21 day policy that they don't even tell you about so that it wont happen to you. Better still don't buy Dell computers place your money else where where you are treated better.
To any one and I advise that you stay away from this company they are nothing but scam artists who claimed that they could help you but when it comes to you needing actual help they make excuses. It's about selling the most expensive parts to you so they can get your money!
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