Don't be another one of HP's suckers! In other words don't end up like me. Here's my who's on 1st experience with HP "Support". I thought I was getting a good deal when I purchased my HP Pavilion dv 6000 (Dec. 7) but forgot to factor in time and headaches I would need to make it run. Amonth after purchase the problems began. Started with the wireless connection not working. I delt with it and just rebooted and it eventually would come on. Febuary the computer nolonger turned on so I called "tech support". I was connected to someplace in India to someone that English was their 10th language.
After the 1st hour of her getting my name, address, telephone number, email and serial number I knew this was a mistake. It was much more obvious though when the "tech" told me to run a BIOS on a computer that does not turn on! It took about 3 hrs. Getting my info! 2 days later Hp sends me a box and I ship out my PC. Hp replaced the hard drive and ran a BIOS on it. I get it back and what do ya know a month later it crashes. I begin to go thru would will become routine. Call HP again including a letter that the hard drive was just replaced and I think its the mother board. Being the masters of trial and error they are they replace the hard drive again. IT CRASHES! Look kids Big Ben, Parliment! I finally get an actual tech on the phone and he can not believe it.
They decided to ignore what the tech wrote and use deductive reasoning and come up with the idea it must be the HARD DRIVE! Warrenty is up! I then pay $150 more for support. Will this $150 extra buy me a computer that works? Nope. I just sent it in for the 4th time and the same thing happened. I'd made an attempt to just cancel my extended service plan and cut my losses but they will not refund me my $150 because my computer was 3days into the warrenty. So I'm now out $850 instead of just $700. YOU WILL NOT GET ME AGAIN HP! Should spend that $850 on better tech support!
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