Boy, were we SUCKERED! We ordered ITC's package and even upgraded. Spent $130.00 for garbage!!!
Their Video and CD sounded inviting & promised so much for such a little investment. Well I placed my call because the Video said they had support 24hr/7days a week. Wrong they only answer calls from 6:00a to 8:00p Pacific time - M-F. Mark their representative told me the package that I bought was just the basic (even with my upgrade) and it would look like a 2 year old designed it and that I would also need to purchase a Merchant Account for $395.00 to $595.00 to accept payments from my customers for this package. He suggested that I purchase their Fast Track Program.investing an additional amount that ranged from $999 to $2995. Well at that point I was still reeled in thinking if I had already spent $130 for the package I received and going to have to invest more for the Merchant Account, maybe it would be better to let them design my web page with one of these Fast Track Programs.
Fortunately, it was late Friday and about time for Mark to go home. We still at this point had not activated our account. My husband and I decided to toss this around over the weekend. WOW what a LIFE SAVER that was!!!
Thru searching the web I found RIP-OFF, Discussion Boards and The Better Business Bureau. Boy, was I surprised with what I found. Bad reports after bad reports, hundreds of them. Not a good sign when you are thinking of investing your retirement fund in this business to get started.
Monday came I called Mark at 800-220-6066 ext. 199. Special Note: do not hang up or leave a message, he will sooner or later answer your call. It is worth the wait to talk to a live person and note the 800# is not costing you a dime.
Well, just for fun I started my conversation as if I were a potential buyer asking questions about the different Fast Track Programs. At this point he was very friendly, he thought he was going to make a sale. I asked if I could see a list of all the different products for sale at their warehouse, including product names. Guess what, not available. He wanted me to invest thousands with only seeing the small amount they make available on their CD.
I asked for e-mail or web addresses of current clients. At first he said to check the Video & CD, but then reluctantly he supplied me with three. I had no luck with two but was able to get into one, but no way to contact them.
I asked him for ITC's business license, he said he couldn't find it and I asked him if he could locate it. He put me on hold, after a long hold he came back and said there was nobody there with that information. I wonder why??? Not a good sign!!! You could now hear the nervousness in his voice.
I at this point told him of all the bad business reports that I had recovered over the net and asked him if he had checked out his company. He said he had but the complaints only consisted of problems with clients getting their money returned for their 30 day return policy and they were working on this problem. You could at this point hear the defensiveness in his voice. I informed him that this was not the only bad business reports reported on this company, that there were hundreds of them and that all these people could not just be talking a line of bull.
I could hear the nervousness returning to his voice when I confronted him about National Fulfillment. Then asked him about their affiliation with Lease Comm/Themewear Corporation. He said that yes they were affiliated with ITC. When I told him that they went bankrupt he said he was not aware. I wonder if he was telling the truth or just trying to cover his butt.
I also confronted him that I had used several search engines to check to see how many ITCTV users were there. I found about FIVE. I told him that for the hundreds or thousands of packages they have sold over the TV/net I found that to be a rather small amount of current users. His excuse to me was that I wasn't using the right search engines. I used search engines that were included in the brochure that they sent to me in my package. His response was that they sent out old information in my package, that their search engines change regularly. Note: you can check this out yourself by using your search engines and searching http://www.itctv.com.
I ended the phone conversation by telling Mark that I was returning their package and that this phone conversation was being disconnected. I hung up at that point. Would you believe it but not 2 minutes went by and my phone rang, it was Mark, he said we had been disconnected, I told him no I had disconnected from him when I told him we were done. I asked him why he was so interested in me. His response to me was he could tell by all the research that I had done that I would make this web site work and make lots of money, I had just been misinformed. I have call waiting and was receiving another call and just wanted to play with him some more and asked him to hold. When I went back he was no longer there.
Well, I have rambled on because I am completely disgusted with ITC's poor business habits. They fail to tell you of the hidden cost of this package and their poor display of their web site offered.By the way I found one of their clients with a counter on their site, they had 407 hits since 9/18/01. How much money do you think this unfortunate client of ITC has made on his/her web site and how much do you think ITC took him/her for?
My suggestion to you is be very careful when investing your money with any company. You can be very easily reeled in by these so called fast and easy money gimmicks. Check them out to the fullest. Stay clear of ITC unless you want to throw your money out the window. They will be gladly standing under that window to steal your money as it drops.
One final note of warning, thru my investigation I found that ITC will debit your credit card unworthily, be sure to contact your credit card company right away & inform them of the problem so they can note your account, if any charges occur you will have the edge you need to dispute these charges. Also be sure to send your package back certified return receipt. Your return receipt will show that they did get this package back and you will have the proof you need to get your credit back on your credit card.
A special thanks to all of you that have taken the time to file these reports without you I would have been Ripped-Off!!!
Denise
Irwin, Pennsylvania
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