Email that I sent to Comcast after a phone call with Retention that bascially said that they wont help me even though they promised a fix.
I don't agree with analysis and weak solution to my problem.
When you as a company promise me something, you have to uphold it. On top of that, I was lied to 4 times and nothing was fixed except a very small discount on my monthly bill which doesnt do anything for me.
Dish network has a better package for alot less and they dont lie to their customers like you do. I want the 268 for the initial problem plus another credit for 4 more months for all the lies, deciet and out right dismissal of my problem.
I have serious issues with how your retention department handles calls, never giving them a solution and shuffling them between reps.
On top of that, your solution to my issue is to fire Kammi the rep that lied to me, but do nothing to actually help me, Albert did nothing to help, nor did Andrew or the other person who called me yesturday.
If my sales staff or myself make a mistake on a Quote and it turns out that it actually costs more to install the product, we have to eat that cost, not lie to the customer and say its their fault. You and your company, need to uphold its mission statement and I plan to forward this email to all of your executives and make sure that other customers dont have to go through all the hours of calls, emails and headaches that I have.
It's a slap in the face to say that some one lies and gets fired, but you as a company dont fix anything, Face the facts, help your customers or they will leave.
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