I have tried contacting Cec solutions for over a week after I signed up over the phone. They are supposed to draft my checking account $99 on the 9th of Feb and I still have many questions that I was told could be answered by customer service. To date I have spent over one hour a day on the phone trying to get through to customer service. Not once have I spoken with a human being. It almost seems like a boiler room operation. A recorded message with a notification to leave a voicemail at the end and a assurance that you will be contacted twenty four hours later. This isn't happening. NO return phone calls.
Trying to sign up for the service is a breeze and you are connected to a representative in seconds. I would be glad to utilize this service I just want some questions answered by somoene from the company. It is outrageous that I have not been able to get through to customer service. I have left idle threats, because I don't want money drafted from my account without these questions answered. What if I have a problem with my account, is it going to take months before I get a response. GCF makes buku money on these systems and I understand that it is a lower tiered credit program, but this is no excuse for shoddy customer service. I hate to have to do this, but this borders on obscene.
#1. What is the Navigation system and Mp3 player I will be recieving? (make, model, etc)
#2. Can I set up the payments to be taken quicker as I will be getting my income tax refund?
If I can not get those questions asked I will simply place a hold on this $99 from being withdrawn. I have yet to recieve the welcome package from the company, and I refuse to do business if CEC can't resolve these simple questions. I was looking forward to this opportunity but this whole experience has really left me with a sour taste in my mouth.
Mack
Charlestown, Rhode Island
U.S.A.
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