My story:
1) I subscribed online at 7/07 for GISOL Webhosting 8.25$ per month during the period of 18 months and paid the full amount by PayPal.
2) A couple days later I got a call from their sell manager Adam who explained that I did not reach their requirements for this rate because I already had contract with them two years ago. He told me that because of the contract conditions they cannot return my money back, so I lose them unless I sign up for an unlimited plan of $24.95 per month. He told me that I can cancel my new contracts in 6 month if I am not satisfied and get a refund for the full amount. They confirmed last 4 digits of my credit card number (they had it since the time I became their customer three years ago) and promised to send contract details.
3) Few days later I figure out they charge my credit card for 3 years contract. I waited, but never got my contract details.
4) In a six month I canceled online my service for Webhosting with GISOL and requested refund.
5) Guess what? I never got any of my money back.
6) They told me that I broke my contract, because it was not 6 month but 8 month condition in that contract, so I cannot get my money back and I cannot get service anymore because I have already canceled it. When I was talking with Adam again he told me that my contract details were sent to me but delivered to the wrong place, so some other guy signed up for a delivery.
7) After everything that happened I found GISOL policies online: http://www.gisol.com/policies/current.html. It says (11. H): you may cancel rendered hosting services at any time past 8 (eight) months of use and receive a Pro-Rated GISOL Company Credit (referred to as: GCC) which may be used for services within the GISOL Network. It means I never had a chance to get my money back.
Does this sound like a real fraud for you? They pushed me to get the service I did not need for 3 years, then made me cancel it in 6 month and kept all the money.
0 comments