We used Gisol.com for three years for $95/year. We had a credit card on file for automatic billing.
One day we checked our website and the server was down. We called to find out what the problem they told us our account was closed for non payment. I explained we had a credit card on file for automatic billing.
They appologized for the problem and assured me it would be fixed but because the account was already closed they needed a new credit card. And because we were such a good customer for three years they would give us a discount and our new fees would be $49.95/year.
I speficially asked a few times to make sure I understood the price. I asked if $49.95 was per month or per year, the agent replied OHH NO, IT'S FOR THE YEAR our way of taking care of our good customers.
After that point I agreed to $49.95/year and provided my credit card information.
The agent asked me if I had internet access at the moment. I said yes and he directed me to a webpage that contained the TERMS OF USE.
I asked if there was anything big on this Terms of Use that I should know about and the agent said it was just the standard terms of use and I had to agree on the buttom of the page because it was technically a new account and I had to redo it.
I revied the Terms Of Use especially the price and it said $49.95 / year. So I agreed and the agent told me that was all that they needed from us to get our website back online and that we would receive a copy of the contract along with the login information for our new server.
That was the end of the phone call.
Ten minutes later I checked my email account and opened the email from Gisol and it contained a contract that said.
$49.95/month for 36 months totaling $1798.20.
I immediately called our bank to find out if there was such a charge and sure enought there was $1798.20 we immediately placed it into dispute as an unauthorized charge.
We called and emailed gisol for about a month with no response hundreds of messages and voice mails nothing. After about a month their phone number was disconnected.
After a few months of disputing the charge our bank (wachovia) still charged our account $1798.20.
Wachovia said there was nothing else they could do because gisol provided a contract (fake contract) that said we agreed to pay that amount. I explained once again that i only authorized them to charge $49.95/year nothing else.
The wachovia agent told me that did not matter as long as gisol had my permission to debit our account they had to give them the money.
I told wachovia that was clearly a scam and they should contact the fbi and she replied saying they dont get involved in such matters at all.
Conclusion:
We're out $1798.20.
The bank nicely gave it to them
And we still don't have access to our website.
Gisol.com is a scam and need to be shut down. We will be more than happy to assist any law inforcement agency that can get involved and help all of the victims.
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