On September 5 I signed up for an account with GISOL (Global Internet Solutions). Upon receiving services, I realized the service was not what I expected. As the company's website stated they had a refund policy, I cancelled the account on September 6.
However, within three weeks nothing had been refunded to my credit card. GISOL never refunded the $238.80 that had been billed to my credit card, despite that the account was deleted on September 6th. The company never responded to emails sent through their website. Phone calls to their call center were unfruitful as the billing reps at the call center did not have the authority to actually access the billing accounts. As a result, I contacted my credit card company to dispute the bill.
On October 22 GISOL billed my credit card for an additional $29.95, as part of the initial services. This should not have occurred since the account was closed and this particular aspect of services were neither rendered nor used.
On November 18 I received a letter from my credit card company with attached documents from GISOL.in a letter from GISOL, Inc. Media Retrieval Department, located at 807 N. Gardner Street, Los Angeles, CA 90046 to Cardsystems Chargeback Department, 6390 E. Broadway Blvd., Tucson, AZ 85710, "Adam (ID #75832)" states that "GISOL, Inc. Has provided each and every service requested by Joel Nelson. The internet hosting services created especially for Joel Nelson remain operational and currently rendered by cornhuskercomm.net."
This statement by "Adam (ID #75832)" is fraudulent. My GISOL account was closed on September 6th at my request and as a result I have no access to any account features. My website, cornhuskercomm.net, has been hosted by another host other than GISOL since September 6th. Therefore, it is completely erroneous for GISOL to make the statement that their services for me remain operational and currently rendered.
"Adam" continues, "Given that GISOL, Inc. Has clearly performed the services contracted and paid for by Joel Nelson, thereby, a unilateral rescission of a binding agreement by way of a chargeback is certainly inappropriate."
I cancelled my GISOL account one day after setting it up. I have not used, and have no intention of using, the GISOL services. The account is inactive and deleted but GISOL persists on billing me for services closed well within their 14-day refund policy. Therefore, I will reinstate the dispute with my credit card company and hold to my position that GISOL is operating fraudulently
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