Usacomplaints.com » Internet & Web » Complaint / Review: Prolast, Castel - Prolast and Castel Have taken me for an EXPENSIVE ride Have CC and kept taking.internet. #267513

Complaint / Review
Prolast, Castel
Prolast and Castel Have taken me for an EXPENSIVE ride Have CC and kept taking.internet

So much of the what the others have said is true in my case as well. The web site says join for $4.95 (a three day trial) and receive a lifetime membership to other sites where there are thousands of other movies. I then joined adultrental.com. Only thing was that after you join and go to find the movie advertised... It is not available.inspite of 'passwords' given, the movie that got you interested in the whole thing can not be found. Therefore you just waste your money.

I then cancelled and complained that I could not access any of the services. They then claimed it would be cancelled and a confirmation would be sent to my email address. I then received my bank statement that reflected 3 charges 2 for $39.73 and 1 for $4.87 (trial). I tried again to cancel with the cancel function online, only to be informed my account did not exist! I then tried again to call the number on my bill.

This time I called 7 times two times with the intent of leaving a message only to be left to listen to elevator music for more than 10 minutes. Once again I have was told the account was cancelled only this time I received NO confirmation via email. This is getting old! I have cancelled this account two other time before this time (once in April and once at the end of Aug.) Each time I was told it was cancelled and I would not be billled anymore.

According to their support questions/answers: Quoted from Adult Rental.com
How often will I be charged for your services?

With Adult Rental, there are no membership dues and no recurring billing. You are only charged for each Minute package purchased and are never automatically re-billed!

And then it goes to say: How do I cancel my membership?

Since there are no recurring dues, there is never any need to cancel a Membership.

So what I want to know What am I paying for?!


Offender: Prolast, Castel

Country: USA   State: Nationwide
Site:

Category: Internet & Web

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