On 11/23/07 I ordered 2 DVDs from Circuit City online with an estimated shipping date of 11/27/07 and estimated delivery of 12/04/07. On 12/06/07 I called Circuit City's customer service because my order had not arrived. The customer service rep. Told me that there had been a problem noted with my order and it had never been shipped. The rep. Canceled the order and promised an immediate refund.
On 12/12/07 I called back because I had not yet had the refund credited to my bank account. I was told that the refund could take 7-10 days from 12/06 to go thru.
On 12/16 I called back again because of still no refund. I was told refunds could take 7-14 business days and I should recieve a refund by 12/27/07.
On 12/31/07 I called back yet again because, of course, still no refund. I was promised a refund in 24-72 hours.
On 1/06/08 I called yet again and was told that no one could help me today, call back Monday.
On 1/07/08 I called again. I was told that Cicuit City could not refund my money and I should seek a refund from the manufacturer.
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