This company sells you the hype of making $900 per week income potential for tracing those who have a HUD refund coming. For $39.95, you are to receive their "software" which is nothing but 12 pages of a so-called "power of attorney", a tracer letter to send to HUD, a list of HUD lists for each state that you must pay additional monies for, (which they don't tell you) and an offer to buy their "training manual" for another $27.
I requested info from HUD to find out if this was a legit biz and a month later questioned the charge on my cc. [email protected] responded saying I had a successful download, 2 times. I couldn't believe that was all there was, 12 pages for $40 bucks. I started asking Matt some questions about the business, because I was genuinely interested in doing it and instead of answering me, I started receiving ridiculous emails. When I asked for a refund because they couldn't answer any real questions about the business, Matt started sending me threatening emails, threatening me with his attornies regarding libel and slander.
Do not fall prey to this illegitimate scam. Tracers may be real, find out for yourself, but this product won't give you what you need and to say customer service is lacking here would be an understatement. I don't usually threaten my customers when they request something from me, have more questions or don't like the product. I offer a 100% money back refund. Obviously, this company is more worried about getting caught in their fraud than in people. They're worried about one request for a $40 refund. They give a bad name to legitimate internet entrepreneurs. I have all their emails as proof of their unprofessionalism and hostility. I've never seen anything quite like it.
They have threatened retaliation just because I didn't find value in their product and they told me I lied. Lied about what I can't figure out. I could buy an entire book for less than $20. $39.95 for 12 pages of nothing is a total rip off! They accuse me for wanting something for "nothing." This is their response to my legitimate business questions.
This is the response to my refund request copied from my email:
"Please do not waste our time with false assumptions and lies. Why are you calling the manual "ours"? We told you initially before you purchased the software and even in the last email we did not even sell it. The manual is not required and we told you this initially and the software states in plain English the manual is not required or needed. So, NO there is nothing needed or required in the manual to do this as you lied and stated. The manual even comes with a 30 day risk free offer. You can not threaten us for a refund when you do not have a valid reason for one. You actually emailed us after you purchased the software a month ago with lies as we looked up in our email records and you was trying to get a refund for no reason.in addition, you said you did not even recognize the charge which was a lie where you was tring to get a refund. You are starting to harrass us. I want to warn you we do not take anyone lightly who falsey slanders or business and will file action against them if we see fit. We never stated we would personally train you so that is a lie you made up as well. ROI is not a required question because we told you initially this is a self-employed position. ROI would be different depending on your contact method and how good you are with communicating with people. A introductory letter is not a required form and we never stated that was part of the software, that is another lie you made up. The contract is the Specific Power Of Attorney form as mentioned 3-4 times already and this in the software as well as the Tracer Found Case form which you can even write a generic contract on. This is 2 forms you lied and stated that was not in the software and we have repeated ourselves more than once now. The software has all the information in that is required to do this as seen below, which you lied and stated it did not. You have not even picked and ordered your state listings that we told you initially that cost and are required and you purchased the software a month ago. You have not even attempted to make this work because you are just trying to a get refund for no reason at all and something for nothing."
They never told me they didn't sell a manual and in fact a sales sheet is in their so-called "software" to order additional training manual.
When I asked for a refund again and told them I didn't appreciate their unprofessional tone, this was their reply:
"We do not feel threatened by you asking for a refund, we feel threaten from your lies which we do have a good lawyer to handle if needed. We gladly give refunds to customers who do not have a successful download and you have that already. We have answered all of your questions even being a month later when you purchased the software in a timely fashion (same day) which is great customer service we offer. We stand by our product and we will not stand for you lieing. None of your claims are specific, they are all generalized, and most of them are lies as we even gave examples in past emails and in this one as seen below. We have every right to defend our company from you lieing, to show proof you are lieing, and file suit against you for falsely slandering our business numerous times if we seek fit to. This looks like the direction you want to go since you are determined to lie as an example is shown below. We will be contacting our lawyer concerning you if needed and will gladly use him if you falsely slander our business to anyone or the public in anyway."
There's more. It gets worse and I will have no further contact with them. I suggest you don't either. Who has time for this bologne?
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