It's a long story, so to make it short, I overpaid Linuxwebhost $110.00 and they admit to owing me at LEAST $80.00, but they deny they overbilled me, reducing the ammount to 80 from 110. I have proof. They kept asking for it and I initially sent the emails as attachments showing the doublebilling, but they ignored it. My husband contacted them and copy and pasted the actual emails, providing the proof and I haven't heard from them since then.
You can view the correspondence here: http://208.56.8.112/view.php? Ticketref=5402-NMTQ-8662&pass=beca8986
If the address is removed, I'll provide it in this blog.
I've saved everything to my computer and to several CDs that I can send to several people of importance.
I've come to believe Linuxwebhost is nothing but a pimple-faced geek living with his mother in a damp dark basement, selling space on his computer he would normally have filled up with interactions from a girlfriend if he had one.
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The beginning letter starts out:
Many months ago I increased my payments so I would have enough to cover me if I missed an email. I had the credit balance built up to $110.00 (please see file attachment). I didn't normally read the emails sent because I knew it said the payment was received. Today I decided to read it and was shocked to find out my balance is $68.20 instead of $110.00 that should be
there. I went back to my bank statements to see if any payments were missed. They weren't. I've paid the entire amount of $10.95 due every month since I've built the credit to $110.00. I checked the emails to see if any extra was taken out for domain name and couldn't find any. Then I checked the dates of the emails sent for payment due and payment received and there were
several instances where I was billed twice in the month and the payment was taken out of the credit. Each time, this dropped the credit amount $10.95 less than the previous balance.
Please review your statements and credit back the $110.00 total.
Thank you.
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They replied:
Thank you for registering and hosting your site with Linux Web Host. We appreciate your business.
Your account currently has a $79.15 credit balance.
We have been billing you $10.95 per month on the 10th of each month since July 10 for the Linux 50 MB hosting plan. You initially paid $40.00 for two years of registration services on July 10.in November you switched from paying by credit card to paying by check and you started sending us checks for $10.95 each month. We have also been billing you $20.00 per year since July for the renewal of the registration of your domain. Since that time your total costs have been $151.40 per year.
Since you started paying by check, we have received 42 different checks from you for $10.95 each. We received one $20 check from you on August 1. We received 4 different checks from you for $33.00 each from August through November. Each check has been credited to your account when we received it. Since your account's inception, we have only billed you for hosting services ($10.95 monthly) and registration charges ($20.00 annually).
Your account balance was last at $110.10 on the morning of April 10, after we posted your check # 3470833 for $10.95. Since then, we have billed your account 4 times for $10.95 (April 10, May 10, June 10, and July 10). We billed you once for registration renewal ($20.00 on June 11). Since then, we have received 3 different $10.95 checks from you.
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Funny thing is, according to the emails, I never did have $110.00 by April 7th. They had stolen that money months ago.
They claim they sent the check, but I haven't seen it and I know they haven't sent it.
They will regret doing this to me if they don't pay what they owe. I don't live too far away from them.
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