As luck would have it, and unknown to us, andHosting.com made a decision to migrate from Advances.com.
While this is not especially significant on the surface, since this is done quite often, it generally is seamless to the client.
But, not in this case.
Ten months ago we contracted with Advances.com to provide a public web server with a dedicated IP address, and a SQL server for our database. Apparently, sometime in the wee hours of the morning of Saturday, September 1st andHosting.com pulled the plug on our dedicated IP and the SQL database. So, far the only thing that has been a response is that there is a new ftp IP. Great! Our web site can not be accessed via this IP, and furthermore, who will pay the bill to have all program files reprogrammed to a new IP (we still don't know what happened to the SQL db). [If you go to the new IP address another company displays..]
Email support: I contacted support via email again this morning at 1:30am EDT. "We will look into this..." came back at 2:04am EDT. There has been no communication since [from them]. Oh! I have sent many emails.
Telephone support: Always busy.
Please, anyone else out there with these problems please share so we can build a strong case.
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