I was browsing for ringtones for my new Verizon phone. I clicked on a google search and was linked to Verizon. Hottestringers.com. From here I clicked on my carrier, Verizon and was taken to hottestringers.com. I entered my cell phone number, was told I would get a pin number text messaged to me which I did. Once I entered the pin number I was charged 9.99 for TEXT messaging service. I did not want any charges sent to my phone until I picked a ringtone. No only did I not get a ringtone, I was charged for text messaging service. I typed back "stop" in the reply window and was told that the service had been cancelled. I called customer service to see if the charge had been placed on my bill. It was. I asked to speak to a supervisor and was connected to one (I suppose). I was told they would refund back my 9.99 through the mail and it would take 4 to 6 weeks. I told them this was not acceptable and I wanted it taken off my bill. She said it was against policy (not that they could not do it, but that it was against policy). I asked to speak to a manager and was told that managers do not talk on the phone. I asked for their corporate address and was given their customer service address. Finally after relenting and giving them my address I was told it would take 4 to 6 weeks to get my refund. I asked to expedite the refund and was again told that it was against policy.
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