I signed with HWS in November. I Have paid nearly 2,000.00 to date for my site and hosting fees. I submitted my content in Feb of this year. Weeks went by; then months. I had made many calls regarding the status of the site.in May I spoke with James Gilmore. He said that for what I required I would need a database built. This was an additional 300.00 and an nearly an additional month of waiting.
Upon the June completion of the design I noted that it was an awful design and the site was very user unfreindly. I had a lot of changes to make. I told the designer this and began emailing some of the changes. I was told by Chris Witchurch one of my many designers at HWS to just accept the design and I could make any changes later at no extra cost. I was sceptacal that the later changes would be free but I trusted him and Hertitage at their word. This later proved to be a huge mistake.
Hertitage neglected to inform me that some of these changes would be extra money... At lot of extra money. At this point I know something was wrong. One morning I did a search for my page on the net. It didn't come up at all. This is more than a month after the site went "live". I brought this to HW attention. They said I has only just been picked up by google? And they would take care of it. They sure did... Now you have to type in all the words life advice for you exactly in the search block to bring up the site. I brought this up and was told for an additional 65.00 a month I could get it fixed.
At my wits end I asked for my money back and Mr. James Gilmore said that he would "put my refund request in the system". I waited for another week. I was given a new designer and account manager Melissa Gunnel. This was never documented because each time I called the system still showed my account manager as James Gilmore. I recieved 1 email from Melissa and nothing more.
I requested a refund another time. This time I spoke with another account manager. He said he was sorry for any incovience. And that he would get a new designer on it. I was assigned Mathew Stubs. I talked with him and discussed the changes I wanted make back in June. I said I wanted to slim down the pages and get a better home page. I was told this would cost 600.00. I told him I couln't afford to pay any more and that I really just wanted to get what I spent back. This is when I fianlly heard that HWS does not authorized any refunds of any kind.
After 3 months of asking for my money back and gettting ran around. Of coarse I tried to get things resolved and tried to let them fix the site. But enough is enough! Nothing is getting done. I requested changes on August 1. I did not recieve a comfirmation email from Mathew until the 8th. Does it take a week to read email? This email said only that he would get to work on my requests. Nothing has changed to date. Meanwhile I still pay 50.00 a month for a site that looks unprofessional.
I can't count the unanswered emails, the unreturned phone calls, the hours I ahve spent on hold waiting to talk to a person. I have had more account reps and designers than I can count. I have had enough. I have filed complaints with IC3, my local authorities, this website, Foxnews, The Provo Herald, the and Utah Tribune. I am a very very resourceful and dedicated individual and I have a lot of friends. I will not stop until this is resolved.
I will be writing my congressmen in the morning, and taking additional steps to get this matter resolved. I have emiled the company with my intentions. I have not heard anything. Learning a 2,000.00 lesson like this may not be a hard one for a big company or for people that have alot of money. For me it has been devastating. This is so very dispointing.
HWS is the most unamerican comany I have ever dealt with. They take advantage of legal loop holes and innocent hard working people, they are greedy and unethical. Shame on you HWS. Shame!
0 comments