Ok, I sold Bumbo Seats with play trays on eBay. I mailed them out on 5/22/07 with tracking numbers and have receipts. 14 buyers rejected insurance, one paid. So, of the 15 I mailed and sold, the post office still shows 4 en route and they may be lost.
I have been working 4 1/2 weeks trying to find out what the post office has done. I worked with 6 different people, and they are supposed to be searching the mail recovery department, in which they may have found one of the four and sent it to the wrong person.
In the meantime, 2 buyers have been understanding that they did not purchase insurance, but the other two filed complaints as non-receipt.
So, this week one was resolved in the buyer's favor. It makes me furious because I paid the manufacturer and have nothing to show for it. I have a negative balance in my PayPal account now and am scared. I emailed PayPal my postal receipt for this, my policies, which state I am not responsible for transit times and, if insurance is declined, I am not responsible for lost or damaged mail, and where the item was paid, and gave them the contacts at the post office with whom I had been working.
But I still lost, and this is not fair. PayPal says that unless it shows delivered, I will lose. I advised them that the post office asked, "Did they purchase insurance?" PayPal needs to go by the carrier's policies and the fact that the buyer declined insurance, since none of this would be happening if they had purchased it. They said I am responsible for the time from when it leaves until it gets there. What am I supposed to do, fly with it until it arrives at the person's home?
So, now I am out $49.94, and the post office found their seat but sent it to the wrong people, and it is now being forwarded to these folks. They will have the refund, which left my PayPal account negative, and the seat. I should have won: they did not purchase insurance and I have a tracking number and postal receipt.
As of Friday 6/29/07, PayPal honors the second dispute in my favor, only because 20 went by and there was no buyer response. So, it was closed.
PayPal advertises seller protection, but it is non-existent. PayPal CLAIMS to defend sellers in that case. They also CLAIM that you are protected if you (1) ship to a PayPal-verified address and (2) have tracking information and signature confirmation. I had both, but, regardless, PayPal took the money out of my account.
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