On May 24th I placed a web based order for a Nikon D40 combo package from FotoConnection. The price for the package is $579.00. After 3 days I was notified by email that my order was processed and required my approval to complete the above order.
What followed once I was able to make this connection via phone was the most nonsense pressured sale of un-wanted additional items one could imagine. I was told the package was inferior, I needed to purchase a 5 year warranty so as to receive the correct Nikon Lenses and battery.
To this I refused any additional items and instructed the sales person Sam to just send my order as I placed for the amount of $579.00. When he sent me a confirmation email approval to charge my card, after I submitted the approval I was informed my total was now $899.99.
I was furious and began the annoying process of calling this sales person back. After nearly another hour of phone tag I finally spoke to Sam once again. I again told him I did not wish to purchase this 5 year warranty and to correct my invoice to $579.00 as this was what I was buying, the advertised package for $579.00.
First Sam indicated I was making a huge mistake, I was foolish not to have this warranty and on and on. Finally after clearly making my point, he then indicated that fortunately for me by some miracle a local UPS driver just happened on a Sunday be at his location and that he had just sent my package out and as such could not and would not cancel the warranty.
Since he and I last spoke I have called numerous times and attempted to explain I did not want this warranty. Again I was informed that my purchase was shipped and could not change the order. Now here is where the real BS really gets going. Tuesday again as I continued to attempt to have this additional cost corrected and being told again NO my order was shipped YA DA YA DA YA DA, I ask for my shipping number for the package that was supposedly sent on a Sunday Second Day Air. They were unable to supply any confirmation that this order had shipped. Now it gets better.
Finally May 30 I spoke to another customer service rep who said my order was going out today next day air and that it had not in fact shipped. However again I was told I could not change my order. After speaking with the New York State Attorneys office I was informed that I have every right to change my order within the time frame I explained to them regarding this SCAM. Warranty sales are a salespersons scam to enhance their profits.
Finally it should be noted that I made at least 6 attempts to cancel/correct the sales total of my order. I also send numerous emails, however their email is on an internal form from within their site and as such I am unable to include these correspondences to further support my position. I DO NOT WANT nor DID I ORDER THIS WARRANTY.
Gregory
Delray Beach, Florida
U.S.A.
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