After signing up for a 14 Day Trial with Vendio Corp. I experienced the following after agreeing to a service that would cost about $25 monthly. My bank was later charged 3X's the amount expected for the 1st month. Later they said it was because they needed to charge for 2 months after my 14 day trial was up and it would be adjusted, and reflect on the next bill with more details and credits. My new bill for the 2nd month never arrived though my account was debited double what my first months bill was. Be careful and do not allow them to have your credit card number. Even after trying to update my information so they can not charge my account they did so and there was no simple solution I could find to have this issue resolved.
Customer service for technical issues would not reply, billing would not reply until mentioning that I would consider filing a dispute unless I get some sort of credit and in turn they closed my account, denying they should be responsible for any issues I have.
I paid for advertising with Shopzilla, didn't get the credit Vendio promised and the pay per clicks started running without my knowledge though I never set it up. Later, Shopzilla told me that Vendio set it to start running automatically so be careful since these 2 businesses are linked once you sign in but appear to be seperate businesses.
BANK RECOMMEND
Bottom line is my experience was by far the worst online experience I have ever had and now I am having to cancel my credit card so they don't continue to charge me for something I have barely used since it is dis-functional.
VIOLATION of PRIVACY STATEMENT
During my only live communication with Vendio, I was told they had my Vendio account information mixed up in their billing system with my old Free Auctiva account. I didn't know they were associated was shocked to find that these two companies are sharing information. Now I'm curious about the privacy policy between Auctiva and Vendio. They rattled off my personal information including my old home address and phone number for the old Auctiva account without confirming anything more than my name while on the phone. Beware! They said they would call back and never did.
NOT GETTING WHAT THEY ADVERTISED
In the beginning just after the 14 day trial had ended I began to implement the tools with my business (much different than using as a trial just to check out the features) The search function in emails did not work, all my customer records from emails were lost since they auto delete after reading them, even if you try to forward them to a folder you created they are gone. Using the search function and selecting all folders and archive it would not even find the word "ebay". After 7-10 days of that and trying to get technical support I was done, I had to change the email address associated with the account and stop using the site for my business. I should mention I have 10 years of online sales, internet and software experience going into this.
TECHNICAL ISSUES & BILLING
Trying to get through to someone for tech issues never worked and I ran into the same problems with billing when they overcharged my credit card. The only number to finally call was the one on my bank statement.
CUSTOMER SERVICE
I learned that you need to pay for customer service with them. They have a seperate package for you if you would like help resolving your issues. For customer service solutions that will be free with most companies you can get here for a price. Check out the fees: 1 Month plan Personal Assistance Plan is $5.95 and you can talk to them 2 times by live chat or possibly phone. The Plus plan is $15.95 for 1 month and includes 5 instances by chat or phone. For each of these plans each additional time you chat with them is $5.95
HOURS
If you can find their hours of business then get this. 9:00 to 4:59 PM PST 4:59???
HELP
Please, if anyone else has had similar problems like this with Vendio do not hesitate to let others know. The last thing we all need is another solution provider for small business taking advantage of a growing market and your bank account at all times charging fees for everytime you move your mouse while on their site. Be careful and do not allow them access to your credit card number.
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