Despite a good-faith order placed by me 12/6/06 for a ring, as of 5/20/07, I have still not seen my order. My first email to the company a month or so after I placed my order was met with a prompt reply by Leo Wells to tell me that items were backordered due to the holidays. This was my first chomp at the bait in the water.
Several other emails I sent were met by Mr. Wells's assurance that this was indeed a ridiculous amount of time to be waiting for an order, and he wavered between telling me that the order was on its way to his store and that mine would be sent out within the week, to the fact that he would be pulling the inventory from the shelves himself to get it out to me. I now realize that he was just buying time so that the 45 days PayPal gives a consumer to file a complaint would be able to expire.
After too many emails and phone calls to the company to remember, Mr. Wells doesn't even bother to lie anymore. He simply refuses to return my correspondence and ignores my requests for either my product or a refund. After contacting everyone cc'd on the last email sent to me, I discovered that all of us have had the same or similiar experiences with Mr. Wells.
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