I purchased the first cartridge in August it was received by me in September. I ran 25 sheets through the toner by the end of November. The prints were always bad as was provided to aatoner with the RMA of the first toner. I was then hospitalized in the begining of December 06 and recuperating through January.in early February I tried using it again and just gave up because of the poor quality - print #26 on that toner. I then contacted aatoner via email. They asked me how many prints I ran through the toner cartridge, I gave you the number 26. Plus two more for the test prints I provided them with the RMA of the first toner - one to show the poor quality and the second to show the replacmnet toner worked fine. They instructed me to return the defective toner.
Thier own words:
"ok, i will send replament and return ups lable to get back deftive one."
This means aatoner owes me a replacement cartridge at no additional cost to me. Yet they billed me for a second cartridge and did not credit the first. Since the first was defective, why would I pay for two cartridges, one of which was defective? If they were going to charge me for 2 cartridges, why would they want the first one sent back (RMA)?
It is aatoner's responsibility to replace a defective cartridge at no additional cost to the consumer.
I conveyed the above in a series of emails with person named Lily. They made a false clain I purchased the first toner in 2005. I have their own records to show it was purchased in August.
Even though I've presented them with thier own evidence in emails threads, aatoner no longer responds to my emails.
Toner value is $58. I've been charged for 2, with the first one being defective. I given them 2 credit card billing cycles to post a credit.
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