Made purchase (gift). Wasn't desired by receiver. Immediately insured item and returned. Company will not refund the purchase price. They are penalizing me for returning the item and charging 15% for taking the item back. Not advertised anywhere on website. Addressed the issue directly with Accountant and National Sales Manager. Was basically told I was lucky they didn't add on an additonal $ 3.00 for the box they had to ship it in. Terrible customer service.
Notwithstanding that issue, it took them over a week to even fill the order and mail it out - I should have known then, but hind sight is 20/20.
Kim
Pocono Lake, Pennsylvania
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