I ordered a Laptop computer, here is the order:
Qty. Item Description
1 Gateway NX860XL
1 Microsoft Works Suite 2006 on DVD
1 Consumer -3yr LoJack for Laptops (dwl)
1 C&B Portable 3yr Accidental Damage Plan (within 1 yr)
1 C ValuePln 3yr Parts/Labor/NoOnsite/TechSup-MBHigh1Yr
This computer was to be shipped and to my house by 3-9-07. I had ordered it and paid for it on 2-27-07 with credit. It is now 3-20-07 and Gateway has not shipped the laptop computer. I'm give a new estimate of 4-9-07 almost a month a half after I paid for it. I'm paying intrust on this laptop. I'm lossing time and money while I'm with out it.
I beleive if a company does not have a product to sale they should not sale it. This laptop is still for sale on the Gateway website but they cannot ship it. There are no disclaimers about possible delays in shipping. I feel they are not addressing this problem and every time I talk to or email Gateway they erge me to cancel this order.
The total price I agreed to is $1917 (total with shipping) If I were to buy the same computer on thier website today it would cost me $2247.98. I feel Gateway does not want to ship this item because they might be taking a loss it. I ordered it, I paid for it and I have saved every email about it, the product and the price but I have no computer.
I would like to file a complaint and keep it on file so other customers will not have to go through this. I also want Gateway to post a note in bold red letters stating that shipping delays will accure with a real estimate of the shipping date on the pay screen before the customer buys the computer. Also if Gateway is later than that date Gateway pays the consumer for every day past that date. This should be the case if even one computer is delayed.
What Gateway is doing is poor sales practices and it is hurting consumers.
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