On January 7 at approximately 7:00 PM MST I placed an order for PC3200 DDR Memory, (2) 1 GB Modules for $149.99 through MicroMagic US aka MicroMagic Pc (10501 Valley Blvd. 1100, El Monte, CA 91731), by finding them on the Price Watch site, www.pricewatch.com. The order number was yhst-22894386579119-3979.
On January 09 my account was debited for the total amount of $149.99. I became concerned when the item had not arrived by January 22nd, so I sent them an email at 10:00 PM to the email address [email protected]. On January 23rd, the package arrived fully sealed, but when opened, it only contained packing materials (7 foam peanuts) and no memory. My wife had to cut it open, as the seal of the envelope was so well intact that she couldn't rip it without tearing it up. Therefore there is no way it could have been tampered with! It was very obvious that it had not been tampered with.
Even more concerned, at this point, we began search online for a contact number and found this link: http://www.pricewatch.com/public/feedback. Aspx? Q=5078&i=1. I saw that someone else had complained of the exact same issue. Looking at the PriceWatch Feedback list, it seemed odd that they would have a string of negatives and then a string of positives. It became quickly evident that this sites feedback system was broken, allowing multiple feedbacks just by changing email addresses. Which means that this company could easily be stacking false positives to improve their rating.
So, we did a Google Search and found that there had been quite a few complaints. We found the number on MicroMagic US site, 6265525068, and called. No one answered, but while my wife was on the line waiting to leave a message, we received a call on the other line and it was them. Obviously calling back using caller id. They never asked for my name or what the product was that I had ordered. We told them we received an envelope containing only 7 foam packing peanuts and he accused the postal service of tampering and said he had several complaints of the same issue. He then said that we should file a claim with the US Postal Service. Since it was obvious that there was no tampering involved, my wife told them that would be fraud. He said to send it back and he would give us our money back, but when asked how can we send back something we never received. He hung up on us.
They did send an envelope and we still have it. It was a white packing envelope with seven styrofoam peanuts inside it, 8 inches by 7 inches with a packing list on the front.
After the confrontation we checked online for our order status again and it said it had been cancelled. We never canelled it!!! We never got our product and we never disclosed our name or any other personal info that this guy could have known which order to even cancel. Even if he used the phone number from the caller id. We never cancelled the order! We wanted the product and were unable to even discuss whether he would send it or our money back because he hung on us!
Http://usacomplaints.com/reports/ripoff174190.htm
Http://usacomplaints.com/results.Asp? Q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search! &q5=micromagic pc&Search=Search
Http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository. Aspx? CompanyID=100006312 Better Business Bureau... 50 unanswered complaints! Company Rating F!!!
Complainants generally allege that the company fails to send purchased merchandise, that when merchandise is received it is incorrect or not properly marked, and that items returned are not refunded. Most customers allege that despite contacting the company their telephone calls and emails are not answered.
The Administrative contact name for Micromagic PC.net on the better business bureau site is May Chin Tang.
If you go to http://www.resellerratings.com/store/MicroMagic_US
Directly below my feedback you will see that there has been positive feedback left by a user with the name of "Reviewer: tangmay"
Coincidence?
Christine
Castle Rock, Colorado
U.S.A.
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