I recently tried to flash my laptop BIOS from HP's site, and the flash stop midway and damaged the BIOS Chip to where the laptop would not even turn on again. I called HP and then I sent the laptop in to HP and asked them to replace the BIOS and their service department came back and said it was not the BIOS, but was a bad Motherboard and the laptop also a bad hard drive.
I had already paid $385.83 to get the laptop repaired by HP. Now they told me it would be an additional $700.00 to get a new motherboard and hard disk. I knew that they were completely out of it and trying to rip me off, for I am a computer technician. I told them to forget it and just send the computer back to me.
They did, I then contacted a company in my local area, Tampa, and they replaced the BIOS Chip as I had asked HP to do in the first place. After they replaced the BIOS chip the computer worked just fine, as I expected.
In my opinion, HP is guilty of deceptive repair practice, and s law suit should be taken against them. I told them of this situation and they also refused to send back my money that I paid for repair, which they lied about and did not do. I do not have the money to take legal action, but would welcome any others with similar experiences to help me to get as many as possible and also get a lawyer who might like to take a class action suite against HP.
Let me know, because this kind of action by HP should be stopped immediately and I have heard from others that it is common practice by them.in my opinion it is outright thievery, and it is hard telling how many of us have been taken with these false repair estimates. If you have similar or suspect similar instances please contact me and give me full information.
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