Complaint / Review
E-Cost
Sent a telephone instead of ordered roomba, ordered us to return it at our expense with full insurance, ripoff

We ordered a roomba robot vacumn for $287.00. We received an ATT telephone. ECost ordered us to return the telephone at our expense within 10 days, insured at 100% value (we don't even know the value since we didn't order it).

We were told that when they receive it back properly packaged and insured, we can re-order the roomba or we could re-order it anytime but our credit card would be again charged. We immediately notified our credit card company and put the amount in dispute.

I don't think we owe them postage and insurance for something we never ordered. The telephone is a multiple phone systen and fairly heavy so I envision at least $30 in charges. I intend to talk to them again and request a supervisor because this is unreal.