I was ripped off by this company when they were trading as www.dutyfreedepot.com. I placed 2 orders (accidentally as their website was so dodgy it gave you no indication the order had been completed).
I was sent 1 of the 2 orders. I then received an e-mail from the company saying they had trouble with their payment company (yeah, right!)... And that I should tell my bank not to accept the first payment (too late - it went through ages ago), and to expect payment to be taken under a different name. I responded to them saying they had already got the first payment and that I don't want to be charged again. They promised I wouldn't be charged again, but I was. They then told me I'd get a refund. After several weeks of e-mails back and forth they stoped replying, ignoring all further mails of mine.
I can believe they are still trading, but couldn't believe I couldn't find further 'consumer complaintss' on this dodgy company. Their new websites (fagsdepot.co.uk and cigaretteshop.Us) are more dodgy than the old ones, no address, e-mail or phone number given on their site (expect one mail-to link to their site designer - I doubt that works).
Just doing my bit to report this dodgy Israel based company. Would be nice if a google search listed the 'consumer complaintss' higher than the link to the actual company (at present a search in google shows nothing).
Oh, and there may be a few more consumer complaintss filed if the process was a bit easier... What a long, convoluted pain in the neck!
Dave
Dunton
United Kingdom
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