On 16.09.2006 I ordered a bottle of Hennessy cognac and free 200 marlboro light cigarettes for delivery to the U.K. Their website promised if the items were intercepted by U K Customs and duty demanded from me then I should refuse delivery and the goods would be returned to them and they would redeliver. The cognac arrived O K. The cigarretes arrived with a customs duty demand and were refused and returned to Duty Free Depot. I have been sending an Email every month since then and have never received any reply. This Company would be in real trouble if they were in the U.K.
Bernie
England
United Kingdom
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