We had Aol for years and switched to a DSL line at Christmas a year and a half ago. Our Credit card company called and told us in March that AOL had been taking our payment for the service (cancelled a year and three months ago) each month and had run us over our limit. I tried to speak with the customer service department and received the runaround from the customer service rep that finally answered the phome (wait time in excess of 30 minutes.) She told me that she could not talk to me because my name was not on the account. The account was in my husbands name and he was the one who cancelled it. They finally cancelled it after the credit card company would no longer pay the bill. At this point I would not recomend Aol to anyone who was sane.
Patricia
Moreno Valley, California
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