UNBELIEVABLY bad experience, and worst cust. Svce. Reps have EVER dealt with. Ordered Compaq computer system and Koler comp. Desk online 10/13/06, which sd. Allow 2-4 wks. For delivery, and I'd rcv. E-mail when shipped.
After 3-1/2 wks. Called to see when would be delivered so I'd be sure to be @home. Several reps. Sd. 4-6 wks., be patient and wait, and h/up on me! Finally got rep K.J. Who gave me name/# of comp. Vendor, GCM, who I called, and was told would get next day, which I did.
HOWEVER, no usere's manual or sys. Diskette included; had Windows 98 instead of advertised Windows 2000; had 20GB hard drive instead of 40GB; and Lexmark printer box had been opened b4 shipping, and BOTH ink cartridges had been removed (GCM prob. Resold them to make even more money off of me!).
C/b GCM; on hold 4 hrs.! Finally I c/b and asked for mgr.; got shipping mgr. Was very rude; refused to send replacement S/W (sd. Against Microsoft licensing laws; accused me of being spy for Microsoft!) or H/W and also h/up on me. So I c/b H.A.; supv. Told me deal w/them and h/up on me also! C/b GCM and asked for same mgr. Told him give me RMA#, am rtng. System and don't want replacement; gave me RMA# and sd. Would be p/up 1-3 business days (was 5).
So I c/b H.A.; told them comp. Sys being rtnd. And gave RMA#, cancel desk, and refund credit card. But card nvr. Had been charged, even when last checked 11/20. So 2day, 11/28, comp. Desk shows up! I refused it, and called credit card co., who sd. ENTIRE order was charged to card 11/22.
So I AGAIN c/b H.A.; again treated vy. Rudely by supv. Who claimed I nvr. Cancelled order. Funny thing, her comp. Showed already I refused desk, less than 1-hr. Earlier, but sd. GCM hasn't gotten comp. Sys. Back (they prob. Did, nvr. Told H.A., and re-sold it to some other poor sucker like me!)
Heartland America refused to credit my card until desk AND comp. Sys. Are rcvd. Back by vendors, and AGAIN supv. H/up on me! Had to start a dispute w/credit card co.
What a bunch of ripoffs!
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