I ordered a product via buy.com through ANTOnline, it had a big rebate so I wanted to be sure it was valid. I called to confirm and they refered me to buy.com who referred me to ANTonline. Rather than play the he said she said game I just decided to cancel the order. I recieved my confirmation email at 4:47 and replied to cancel at 5:11. This is because if you call the phone number and use the number 4 option, which is your order... You are told to send an email to support@antonline.
I spoke to a number of people and told them to cancel the order as well. Of course, the next day I get an email saying it had to be cancelled in 90 minutes. Which it was from my end. When I called they said there was nothing they could do.
I told them that im going to refuse shipment to which they said that they would refuse it on there end! What a bunch of jokers! Your the shipper, you can't refuse your own shipment!
All they had to do is either get knowledgable staff that could answer a rebate question and it would have been solved. Then they could have cancelled the order. And THEN they could have even offered to pay shipping like a reasonable merchant would do. But they dropped the ball the whole way, hell they never had the ball.
So that would have been easy, now it's in the hands of the BBB and my credit card company while I refuse shipment. These guys are a total joke.
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