I booked a round trip flight from Seattle to Manila (schedule: Dec. 14 to Jan 7) last Sept. 22, at Great-travel.net. I tried to use my credit card, but wasn't accepted. The total amount is $1139.04.
I received an email from great-travel that I need to do a wire transfer to their account at: Correspondent Bank: J.P. Morgan Chase Bank Correspondent Address: New York, NY 10081 ABA Routing Number: 021000021 Bank Name: Erste Bank Account Name: Simeon Chavrov Account Number: 286-488-664/00 Bank Code: 20111 SWIFT/Routing Number: GIBAATWW IBAN (for direct payments within EU): AT73 2011 1286 4886 6400 Bank Branch Details: 1010 Vienna, Graben 21, Austria Comment Field: e913367tix
The following day, Saturday 23. I reached one of their live support in the website. I asked them why I had to make a wire transfer? And my card is totally legit. The live support named Vineet told me to call another support named Chris at: 646-257-4763. We talked and he said I can only do wire transfer for payment. Once they received the payment, automatically will email me the e-ticket. And bank wire usually takes 2-5 days.
On monday Sept. 25, I wired the money with the help of my bank, King County Credit Union. I faxed the receipt to great-travel at: 1.917.591.4278. Once again, I reached on of the live support in their website and asked if they received my fax. Support checked my email and said no payment yet. On tuesday, I tried to get a hold of them by email and phone, but I only got auto replies and voice mail on the phone. I left a message many times and never replied. I continued to contact them until friday 29th.
I got nervous so I called my bank to cancel the wire. I think I had it canceled either thursday or friday morning. Denise Fisher was the person who helped me do the cancellation. She also said that there is a chance I wont get my money back.in addition, I contacted Erste Bank by email. Which the great-travel.net account is at.
Helmut Kremsler of Erste Bank said on the email: Dear Mr. Medina, in addition to Sonjas mail yesterday I can give you this information: If you are afraid, that someone will take your money in a criminal way, you have to make a report at your next police-department with all the details you know (details of sending the money including the accountnumber, mails from your "partner" etc...). From your police-department youll get a confirmation about this case. After receipt this confirmation, please be so kind and send a copy of this by post to: Erste Bank Revision z. Hd. Hr. Rolf Bengough Brehmstr. 12 A-1110 Wien Austria (This is our audit department and they will deal with your request.) If your police-department want to make a report or need aid in Austria, the office of the district attorney: Landesgericht fr Strafsachen Landesgerichtsstr. 11 A -1080 Wien Austria
Helmut Kremser Erste Bank der oesterreichischen Sparkassen AG OE 387/e-Channelmanagement 1010 Wien, Neutorgasse 2,1. Stock Telefon sterreich: 05 0100 - 16742 Fax sterreich: 05 0100 - 13412 Telefon Ausland: 43 5 0100 - 16742 Fax Ausland: 43 5 0100 9 - 11993 erstebank. At erstebank.com
I also did some research at WHOis info. The website is registered to: RAMEZ RASSY 870 ch. SAINT JEAN LA PRAIRIE, QC j5r2l5 CA phone numbers: 450-444-7235 and 450-659-3717.
Also filed a complaint at FTC and IC3. FTC contacted me first and asked for the emails that I received from great-travel. IC3 haven't responded yet.
My bank couldn't cancel the wire because the recipient got the money and closed his account. My bank, King County Credit Union, will cooperate if possible. Person you can contact there is Denise Fisher.
Thank you for your time and help.
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