On or around April 1 i received a sales call from FutureCom telling me that I could get a Dell Pentium Computer w / digital camera for $299.00.
I was leary for a moment and asked questions and decided okay i would get it. They took my checking acct.info over the phone and on April 21 they automatically withdrew monies from my acoount ($299). They said that the computer would be there within 30 days and when i didnt receive it i called and questioned them.
They said to wait another 30 days and if it didnt show to call them back. So I waited and it never showed up so I called again and got another cust. Service person who told me that it wasnt an actual computer I was waiting for it was a voucher that I would receive to go to certain stores that would be listed on the voucher and pick it up. So I was a bit aggravated but I was like Okay Ill wait.
So i waited and waited and I never got the voucher so I called and they confirmed that they had the correct address for me and said okay we will send you another one. So I waited and waited and never received it.
I kept calling and calling and no one would let me talk to a supervisor and no one would give me a full name so I asked for a refund. So finally in December I call them very upset and they tell me that they need to send me a refund letter so I asked them to fax it and they did so I signed it and mailed it back.
They said that the refund will be here within 14-21 days. So that would have been around January 21 that I should have received it. And i still havent gotten it. So Ive been calling them and they keep saying that it is on the way.
My last call was yesterday April 25 and they said that they are backed up and will get it out when they can. It has been over a year now that this has been going on and I need some help. I am a single mom and that $299 means alot to me.
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