I ordered a logo from Theous Corporation one month ago, (a $365 order) and received three samples two weeks after placing the order. The company promises One-on-One Consultation with the designer, but it does not follow through with this promise. They provided a small questionnaire for customers to fill out, but it does not ask nearly enough information to get a good idea what the logo should look like. The company does not communicate with customers in any way but email, and even then it takes personnel some time to answer.
I've called the company on numerous occasions, only to be told that the person that I am calling for is not there and that I cannot leave a message, to call back. Theous also promises a No Gimmick Guarantee, and that they will never charge any more money after the order is processed. I received an email two days after placing my order asking for more money ($45) to submit the copyright.
I received one round, of three samples, from Theous on September 12th. They were nothing like what I specified, and were of an amateur quality. Three separate times, I tried to email the contact person that had been specified to me initially, to express my opinion on the samples. I then tried to contact that person (Winnie Kramer) at Theous, only to be told that she is no longer with the company. Theous never contacted me with this information. Last night, I received an email from the new project manager (Zoe Geller). It contained my email address along with numerous other clients.
I decided to order from Theous based on their good rating of an "A" from the Better Business Bureau. Only to find that the rating (and the link) they provide is inaccurate, as well. Theous Corporation has received a "D" rating from the BBB, and the BBB reports that they have requested that Theous remove their logo and false link, but they have not. This is how people like me ended up ordering from them.
I requested a full refund today, and have received two emails from employess asking me to give the company a second chance. It has been a month, and I just want a refund. I'm posting this in hopes that the company sees that I am serious about my displeasure.
I have evidence from the 13 emails that I have received from various employees of Theous, Winnie Kramer, Zoe Geller, Cha, and Crom. I also have 9 emails from people that were unhappy with Theous for the same reasons that I am, their email addresses were included in the mass email that a Theous employee (Zoe Geller) sent out. When I complained about this email, and requested the refund - another employee (Crom) emailed me back and stated that it was a vindicative client trying to ruin their good name. Then, the Theous employee (Zoe Geller) that sent the mass email in the first place sent me a message acknowleding that she sent the email (violating the privacy of many clients).
I will update any action (negative or positive) that is taken by the company.
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