After doing a Google search, I found theous logo creation's service. According to a website, they were the "top ranked" logo design firm. This was just the beginning of my problems...
I saw a button on their website also for being a top Ranked BBB company. I made a purchase for the $65 package. A few days later, an email... 4 days after that another email stating the company is having problems... Another few days goes by and yet another email;this time addresses to almost 50 other people (all customers) addressingthe same company problems.
It seems, this was Theous's biggest mistake yet... They gave each of those customers who received the email to realize that WE WERE ALL being ripped off. I received numerous reply all emails from other customers having the same problems I was:
-unresponsive customer service messages through email/phone
-No logo after two weeks with the advertised 72 hour turn-around.
After doing more research into Theous Corporation I have found some very intriguing information. A Whois search revealed their website's hosting company is Infinology Corp and that all of Theous's contact info is private.infinology Corp is ironically the same company who shows on my credit card statement for my Theous charge. I am not neccessarily sure if this means they are affiliated with Theous though. I tried calling the only advertised phone number on their site to hear yet again, "Please leave a voicemail and we will get back to you."
In addition to the whois search, it is evident that Theous has committed blatant copyright infringment. ON their logo design page, there are links to a fake BBB report which is ironically hosted on their site. (it deceives you by listing their domains ip address in the url instead of the actual domain name). This fake report gives the company an "A" rating, while a real search through BBB.org clearly show Theous's true "F" rating.
At this point, I have already received a refund on my credit card. I have also been in contact with Network Solutions (domain registrar) to notify them of the fraud Theous is commmitting. I have filed a complaint with the Federal Trade Commission. My business associate has also notified the Better Business Bureau of Theous's blatant copyright infringment so they too can take the necessary action.
Clearly, Theous Corporation and whomever they are affiliated with are scammers. I wish I knew all of this before paying them, but this has been a very education process. The scam Theous is committing seems pretty intricate and it is important for everyone to know this. If you have been a target of Theous scam, I reccommend you file a complaint with the FTC. I am sure that if enough people complain, the FTC will respond. I would be happy to provide any additional information. Buyers Beware!!
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