I called this week (on day ten of my 14 day "free trial" to discuss canceling my? Free? Account. I was told that I really should take full advantage of my "free 14 day subscription, " (and would be momentarily transferred to a? Genealogy specialist who would assist me in my research, so I really should keep my free trial through its full 14 day term,?) further, I could call up to 10 PM any evening to cancel, and that Saturday, 9/16/06, was my last (14th day) to cancel.
At no time was i informed that their offices would close at 6 pm on saturday!
It was clearly stated in their written policy that if I did not cancel by the 14th day, I would be charged a NON-REFUNDABLE $155 annual fee. When I tried to call and cancel at 9:30 pm Mountain Time, a half-hour before their closing time, the answering machine announced that they close at 6 PM on Saturday! The offices had been closed for THREE-AND-A-HALF HOURS!
I reported this immediately to American Express, but I doubt that I will be able to accomplish anything. I am also notifying others to be aware of deceptive practices:
Additionally, the "geneology specialist" who I spole with, promised to immediately email me "hard to find links" for WW-I records. She even asked my email address twice to "reconfirm" it as correct. After three days, and another promise (on day two) to send the information, I have yet to receive this email. So much for the? Free trial."
When I get screwed, I at least like to get kissed!
Beware!
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