Complaint / Review
Aol
Stole Money From My Bank Card Account. Turning A Deaf Ear To All My Complaints And Notifications. After canceling antivirus extras, bill returned to 15.99 for one month, then up to higher rate

My ISP is AOL, correction... Was AOL. My dial up connection cost 15.99 a month. Then after subscribing to their sugested option of antivirus for about six months, upping my bill to 18.48 a month, I received an email from aol's antivirus supplier requesting an extra 30 for continuation. As I was not made aware of any extra payments, I canceled this service following their proceedure and my bill returned to 15.99 the following month. This was about march earlier this year.

Eversince the bill has returned, unauthorised, to 18.48 a month. As I do not pay as much attention to my bank statements as I should do, I have only just discovered this deception. AS of yet I have no encouragement that I will be refunded.

Kevin
Barking
United Kingdom