I signed up for the four month subscription (overcharged @ $89.99 and actually met 1 person that I had NOTHING IN COMMON WITH!) Almost of their Matches that were sent to me had Hidden Profiles (and NOT on the East Coast of the US), and the member's profiles were inaccessible because they probably already resigned.
I sent an email to PerfectMatch requesting resignation of my membership because I was dissatisfied with the poor quality and lack of service. I received an email response from PerfectMatch stating that they would give me a free complimentary 2 month Premium Membership during which time I could make up my mind whether or not I actually wanted to resign.
And exactly 2 months later they had already charged my credit card $99.90 for another four month membership despite the email requesting my resignation! When I complained that I didn't want their service, I was told I would get 2 months free, which NEVER happened.
Now, they are refusing to refund of the UNAUTHORIZED 99.90 charge. They have a very small database of members! (surprising?) I have tried calling but only get voicemail and no return calls. I have been able to get through by email only to be told they will NOT refund my money.
They have shady business practices and are very dishonest!
Lynn
Waltham, Massachusetts
U.S.A.
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