I purchased a game server from Game Daemons for a 2nd time, in hopes that my experience would be improved from my 1st. Well, I should've learned the first time. Game Daemons promotes themselves as a leader in the industry, and you would assume so since the company is affiliated with Speakeasy.
So the first day I purchased the server I tried to login in and it was offline. So I sent a support ticket and I was replied to stating that the error was fixed. I am writing this on day 7 and still... No server. They continue to say they are escalating the issue and all I ever get is my support tickets deleted and refusal for a refund. I mean... Give me a break! I pay nearly $100 dollars and I haven't received any of the services. They say that I agreed to a no refund policy when i signed up... It's apparenlty somewhere in the small text.
So I decided to read the small text and it clearly states in the TOS that (4.) Clients are only eligible for refunds with technical related issues with the actual game port or managed server that is deemed as a fault of Game Daemons.
Call me crazy but does it sound like I'm the reason the server isnt working.
Well, they continue to give me the run around and I can only say that the company's practices and standards are far under par to the competition. I took my business to gamerservers.com and magically everything works perfect.
I would also like to mention that the company is so distant from its customer's that its support forum is full of posts from competing companies advertising their products. They dont even moderate their support forums.
It seems crazy to think a company like this would be so horrible. I could go on and on. There are several complaints toward Game Daemons and I'm shocked I'm the first one writing here. To give you an idea of their support level, visit their IRC support channel @ irc. Gamesurge.net - port 6667 channel #gamedaemons. It's a joke.
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